About the firm
An accounts receivable partner built on compliance and respect
Our strength is in our ability to provide value to our clients while maintaining the important "brand image" of the original Credit Grantor. FDR is separated from competitors by our unique abilities, experiences, reputation, and our detailed approach to creating value for our clients.
Founded
Serving Canadian creditors for 35+ years
Consumers served
Hundreds of thousands of resolved accounts
Data controls
PIPEDA-aligned privacy and security program
Licensing
Registered collection agency, all over Canada, and the USA.
Asset types
What we purchase
We purchase performing, non-performing, partial performing distressed debt at all placement levels. FDR also provides funding for small to medium size collection agencies and debt buyers who may want to purchase distressed debt but don't have the capital resources to acquire the debt themselves.
How we work a file
Every account placed with FDR begins with validation. Before any collection activity, we confirm the creditor of record, the balance composition and the last payment or activity date. Consumers receive written notice identifying the original creditor, the amount claimed and their right to request verification.
Compliance is not optional
Our representatives operate under the Collection and Debt Settlement Services Act, R.S.O. 1990, c. C.14 and its regulations, including restrictions on contact hours, contact frequency, third-party disclosure and misrepresentation. Calls are recorded and audited, and complaints are escalated to our compliance team for review.
Support for consumers in hardship
Illness, job loss and family breakdown affect repayment capacity. We assess income and essential expenses before proposing an arrangement, and we will document reduced payment schedules in writing so both sides know exactly what has been agreed.
If your situation calls for formal insolvency relief, we will say so and encourage you to speak with a Licensed Insolvency Trustee.